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bureau of Weights and Measures is responsible for ensuring
the accuracy of each meter and scale that determines a
charge to the consumer. Weights and Measures ensure that
all packaged products contain the correct stated net weight
or measure. The bureau also verifies the advertised or
shelf price to assure agreement with the price determined
by scanners at the checkout area. Correct weights and
measures are a benefit to both consumers and manufacturers.
If you have a general question about
Weights and Measures, please call (562) 622-0402. If
you believe you have received short weight, measure
or been overcharged, please call (562) 622-0400.
When you call, you will be asked for specific information,
as indicated below. This will enable Weights and Measures
inspectors to effectively investigate your concerns.
In all cases, your name, address and phone number is
important as it will allow us to contact you with the
results of our investigation.
Gasoline Stations:
- Station name and/or brand
- Address or cross streets and city
- Pump number and grade of gasoline
- Specific complaint information
(i.e., pump registered 12 gallons and you only have
a 10-gallon tank)
To submit a gasoline complaint electronically,
click here.
Mobile Home Parks:
- Your space number
- The meter in question (gas, water
or electric)
- Specific complaint information
(i.e., high electric billing for the month)
Scanner Overcharges:
- Store name
- Address, city
- Specific complaint information
(i.e., shelf price stated $1.50 and the store scanner
charged you $1.75)
- Item purchased, including brand
and size, if appropriate
To submit a scanner complaint electronically,
click here.
Recycling:
- Business name
- Address and city
- Specific complaint information
(i.e.. took in 10 lbs. of aluminum cans, but was only
paid for 6 lbs.)
- Type of material sold (aluminum,
newspapers, metals)
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